Shipping policy
At Diamond Supreme Foam, we are committed to providing you with a smooth, reliable and hassle-free delivery experience. We carefully package, handle and deliver every order to help ensure it reaches you safely and in excellent condition.
The delivery terms below apply according to the type of product you purchase.
1. Delivery Coverage and Shipping Charges
We offer free standard delivery across Pakistan on mattresses, pillows and accessories.
Free standard delivery is also available on our furniture range to serviceable locations, including major cities and urban centres across Pakistan.
Our team follows protective packaging and handling procedures throughout the delivery process. Any location- or order-specific delivery limitation will be communicated before dispatch.
2. Mattresses, Pillows and Accessories
2.1 Delivery Timeframes
Standard Orders:
Mattresses, pillows and accessories are generally delivered within 3–5 business days. Same-day delivery may be available for selected products and locations but is not guaranteed.
Custom-Sized Mattresses:
Custom-sized mattresses are generally delivered within 5–7 business days. Because these mattresses are manufactured according to your requested measurements, please carefully check all dimensions before placing your order.
Peak Sale Periods:
Orders placed during major sales or promotional periods may require an additional 2–3 business days for processing.
Delivery timelines may vary depending on your location, severe weather, public holidays, road conditions or other unforeseen transit circumstances.
2.2 Trial Policy
We currently do not offer a trial period for mattresses, pillows or bedding accessories.
Please carefully review the product specifications, comfort information and dimensions before placing your order. Once delivered, a product cannot be returned or exchanged because of a personal comfort preference, incorrect size selection or change of mind.
2.3 Warranty
Mattresses:
Our mattresses are covered against eligible defects in materials and workmanship for the warranty period stated on the accompanying warranty card. Warranty coverage, exclusions, depreciation and claim resolution are subject to our official Warranty Policy.
To submit a warranty claim, complete our Warranty Claim & Complaint Form and provide the required purchase details, warranty card or invoice, and supporting product photographs.
Pillows and Accessories:
Pillows and bedding accessories do not carry a warranty due to health, usage and hygiene considerations.
3. Furniture
3.1 Delivery Timeframe
Our furniture is carefully manufactured, inspected and securely packaged before dispatch. Furniture orders are generally delivered within 20–25 business days from the date of order confirmation.
Delivery may take longer during peak sale periods, public holidays, severe weather or other circumstances beyond our reasonable control.
3.2 Payment Methods
We accept major credit and debit cards, bank transfers and Cash on Delivery (COD).
Large furniture orders may exceed the COD limits set by our logistics partners. In such cases, we may require a partial deposit or full advance payment before dispatch. Any advance-payment requirement will be communicated when your order is confirmed.
3.3 Packaging and Handling
Furniture items are professionally wrapped using multi-layer protective packaging to help prevent damage during transportation.
Please take appropriate care when unpacking, moving or assembling furniture after delivery. Damage caused during internal room placement, multi-floor shifting, improper assembly or subsequent handling is not covered.
4. Delivery Inspection and Damage Claims
We are responsible for verified transit damage that occurs before your order reaches the delivery address. Please inspect the product and its outer packaging as soon as it arrives. If you notice visible damage, an incorrect product or a possible defect:
- Take clear photographs or videos of the product and outer packaging.
- Record visible external damage on the delivery receipt or courier slip before signing, where possible.
- Keep the product and its original packaging until your claim has been reviewed.
- Contact our customer care team within the applicable reporting period.
4.1 Mattresses, Pillows and Accessories
Damage, defect or incorrect-product claims must be reported through WhatsApp at +92 3-111-111-666 within 24 hours of delivery.
Our quality assurance team will generally review a complete claim within 24 - 48 hours. Approved transit-damage claims will be resolved through direct product replacement. Cash refunds are not provided.
4.2 Furniture
Furniture damage, defect or incorrect-product claims must be reported within 24 hours of delivery.
Approved furniture claims will be resolved through a direct replacement or repair service, depending on the nature of the issue and the findings of our quality team.
Once an order has been delivered and accepted in satisfactory condition, we are not responsible for damage caused during unpacking, shifting, placement, assembly or subsequent handling.
5. Contact Information
We are available 24/7 to assist you with delivery-related questions and claims.
Helpline/WhatsApp: 03-111-111-666
Address: 23-C III, MM Alam Road, Gulberg III, Lahore, Pakistan
Email: customer.care@diamondfoam.com
Phone (Landline): (042) 111-111-666
