Shipping policy

At Diamond Supreme Foam, we build every mattress and sleep accessory to a standard of quality that's meant to last — and we bring that same reliability to how your order reaches you. Because mattresses and bedding are substantial purchases, each shipment is carefully packed and delivered securely to your doorstep, anywhere in Pakistan.

1. Delivery Destinations & Timelines

We deliver across all major cities and urban centers in Pakistan. Estimated delivery times from the date of dispatch are as follows:

  • Major Hubs (Lahore, Karachi, Islamabad & Rawalpindi): 1–5 business days
  • Other Cities & Remote Regions: 5–7 business days

Custom mattress dimensions or peak sale periods may require an additional 2–3 processing days. Our customer care team will notify you directly should this apply to your order.

2. Shipping Rates & Payment Methods

Any free delivery offers or threshold discounts are automatically calculated and clearly displayed at checkout.

We accept major credit/debit cards, bank transfers, and Cash on Delivery (COD). For large mattress orders exceeding standard COD limits set by our logistics partners, a partial deposit or full prepaid transfer may be required before dispatch.

3. Packaging & Doorstep Delivery

All Diamond Supreme Foam spring and foam mattresses are wrapped in heavy-duty, multi-layer, weather-resistant packaging to keep them in showroom condition on arrival.

Delivery couriers bring your order to the ground floor or main entrance of your building or premises. Handling heavier mattresses up multi-floor stairwells or in elevators should be coordinated directly with the delivery staff at the time of arrival.

4. Transit Inspection & Damage Protocol

Given the hygienic nature of bedding products, please inspect your package immediately upon arrival:

  • Inspect before signing: Check the outer packaging for tears, moisture, or structural damage before accepting delivery.
  • Note any issues: If you notice outer damage, record it on the delivery receipt or courier slip.
  • 48-hour claim window: If your mattress or pillows arrive damaged, defective, or incorrect, take clear photos or video and contact us within 48 hours of delivery.

5. Order Tracking & Customer Care

Once your order is dispatched, you'll receive a tracking link by SMS or email. For any questions about your shipment, our team is here to help:

  • Customer Care Hours: 9:00 AM – 12:00 AM, Every Day
  • UAN / Phone / WhatsApp: +92 (042) 111-111-666 / +92 3-111-111-666
  • Email: customer.care@diamondfoam.com
  • Address: 23-C III, MM Alam Road, Gulberg III, Lahore, Pakistan