Privacy policy

At Diamond Supreme Foam, your trust matters to us as much as the quality of the comfort solutions we deliver. This Privacy Policy explains what information we collect when you visit or shop with us, how we use it, and the choices available to you.

1. Information We Collect

We collect the following categories of information:

  • Personal Information: Name, email address, phone number, delivery and billing address, provided when you place an order, create an account, or contact customer care.
  • Order & Payment Information: Order history, product preferences, and payment details processed securely through our payment partners. Diamond Supreme Foam does not store full card numbers on its own servers.
  • Device & Usage Information: IP address, browser type, pages visited, and time spent on the Site, collected automatically through cookies and similar technologies.

2. How We Use Your Information

We use the information we collect to:

  • Process and deliver your orders, including coordinating with our shipping and logistics partners
  • Communicate with you about your order, delivery status, or customer care requests
  • Improve our Site, products, and overall shopping experience
  • Send you promotional updates or offers, where you've opted in to receive them
  • Meet our legal, regulatory, and fraud-prevention obligations

3. Cookies & Tracking Technologies

Our Site uses cookies and similar technologies to remember your preferences, understand how visitors use the Site, and personalize your browsing experience. You can control or disable cookies through your browser settings; please note that some features of the Site may not function properly if cookies are disabled.

4. How We Share Information

We do not sell your personal information. We may share it with:

  • Logistics & Courier Partners, to fulfill and deliver your order
  • Payment Processors, to securely process transactions
  • Service Providers, who support our Site operations, analytics, and customer communications, under confidentiality obligations
  • Legal & Regulatory Authorities, where required by applicable law

5. Data Security

We use reasonable administrative, technical, and physical safeguards to protect your personal information against unauthorized access, loss, or misuse. However, no method of transmission over the internet is completely secure, and we cannot guarantee absolute security.

6. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes described in this policy, including meeting legal, accounting, or reporting requirements, after which it is securely deleted or anonymized.

7. Your Rights & Choices

You may request access to, correction of, or deletion of your personal information, and you may opt out of promotional communications at any time by using the unsubscribe link in our emails or contacting our customer care team directly.

8. Children's Privacy

This Site is not directed at individuals under the age of 18, and we do not knowingly collect personal information from minors.

9. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or for legal and regulatory reasons. Updates will be posted on this page with a revised effective date.

10. Contact Us

For any questions or requests regarding your personal information, please reach out to us:

  • Customer Care Hours: 9:00 AM – 12:00 AM, Every Day
  • Email: customer.care@diamondfoam.com
  • UAN / Phone: +92 (042) 111-111-666
  • Address: 23-C III, MM Alam Road, Gulberg III, Lahore, Pakistan

Last updated: July 2026