Refund policy
At Diamond Supreme Foam, we take pride in the quality of our comfort solutions, including mattresses, pillows, and premium sleep accessories. We understand that selecting the right sleep product is a personal decision, and we're committed to supporting you throughout your purchase journey.
Return & Exchange Period
We offer a 14-day return or exchange window from the date of delivery. To be eligible, all items must be in their original condition, exactly as received.
Product-Specific Guidelines
To maintain hygiene standards and product integrity, the following conditions apply:
Mattresses
Must be free from stains, odors, or physical damage. Mattresses are eligible for exchange only if used carefully for inspection purposes and not subjected to extended or improper use. Customers are advised to retain the original plastic packaging during the initial evaluation period; however, prolonged use while wrapped in plastic is not recommended.
Pillows & Accessories
Due to hygiene considerations, pillows and sleep accessories are only eligible for exchange if unopened and in their original sealed packaging.
Custom Orders
Custom-sized mattresses manufactured specifically to customer-provided dimensions are non-returnable and non-exchangeable, unless a verified manufacturing defect is identified.
Exchanges (Primary Resolution)
Our primary resolution is to facilitate an exchange if the product does not meet your comfort requirements or if an incorrect item was delivered.
- Shipping Costs: The cost of carriage (shipping) for the exchange (pick & drop) will be borne by the customer and is non-claimable.
- Price Adjustment: Any price difference between the original and the new item will be settled at the time of exchange.
Refund Policy
Refunds are considered only in exceptional circumstances where an exchange or replacement is not feasible (e.g., a confirmed manufacturing defect with no available replacement).
- Approval: All refund requests are reviewed on a case-by-case basis following a quality inspection and internal approval process.
- Method: Approved refunds will be credited back to the original payment method used at the time of purchase.
How to Initiate a Request
To request an exchange or raise a concern, please contact our customer support team within the eligible period and provide your order number.
- Customer Care Hours: 9:00 AM – 12:00 AM (Midnight), Every Day
- WhatsApp: 03-111-111-666
- UAN: 042-111-111-666 / 03-111-111-666
- Email: customer.care@diamondfoam.com
Return Address:
Diamond Products Pvt. Ltd.
58-KM Multan Road, Phool Nagar, Punjab, Pakistan
Contact: 0304-4500888 / 03-111-111-666
Note: Please clearly mention your Order Number on the package. We recommend using a trackable courier service to ensure safe delivery.
Return Shipping:
Return shipping costs shall be borne by the customer unless the return is due to a verified manufacturing defect or a logistical error on our part.
Processing Timeline
Once the returned item(s) are received and inspected at our facility, the exchange or refund process will be initiated. The standard processing time is 5–7 working days from the date of receipt.
Policy Enforcement
Diamond Supreme Foam reserves the right to decline any return, exchange, or refund request that does not comply with this policy or where the product shows signs of misuse, damage, or non-compliance with hygiene and condition requirements.
