About Diamond Supreme Foam
What is Diamond Supreme Foam?
Diamond Supreme Foam is a Pakistani sleep and home-comfort brand offering mattresses, pillows, accessories and furniture products. Diamond Supreme Foam has been serving customers since 1974.
What products does Diamond Supreme Foam offer?
Diamond Supreme Foam offers mattresses, pillows, sleep accessories and furniture, including bed sets, recliners and sofa-cum-beds. The website also features an Ortho collection and other product categories.
Where can I buy Diamond Supreme Foam products?
You can purchase Diamond Supreme Foam products through the official website or from authorized Diamond Supreme Foam dealers across Pakistan.
Are all Diamond Supreme Foam products available online?
All Diamond Supreme Foam products are available online. If you need help finding a certain item, our customer support team is available to assist.
How can I find an authorized Diamond Supreme Foam dealer?
Use the Store Locator on the website to find a Supreme Foam dealer near you.
Choosing the Right Mattress
How do I choose the right mattress?
Choosing the right mattress is simple, only focus on finding the perfect balance of comfort, proper back support, and the right size for your space. Contact our customer care team and we will get in touch to help you find your perfect match!
What should I look for when buying a new mattress?
Consider the mattress type, comfort, support, size, height, construction and your personal sleeping preferences. Whenever possible, try the mattress before purchasing.
What is the best mattress?
There is no single mattress that is best for everyone. Different people have different comfort and support preferences. Diamond Supreme Foam offers different mattress types to suit different sleeping needs.
Should I choose a soft or firm mattress?
The right mattress firmness depends on your personal comfort and support preference. A mattress does not have to be extremely firm to provide support.
Mattress Sizes, Height & Dimensions
What mattress sizes are available?
Diamond Supreme Foam offers standard sizes including Single, Queen, Double and King, depending on the specific product model.
How do I choose the right mattress size?
Measure the inside dimensions of your existing bed frame to ensure the mattress dimensions match your available sleeping area, taking into account your height, room space, and sleeping habits.
Does mattress height matter?
Yes. Mattress height affects both the overall aesthetic/height of your bed and how plush or supportive the mattress feels. Ensure the thickness is compatible with your bed frame.
Can I order a custom-size mattress?
Yes, custom-size mattresses are available based on manufacturing requirements and are generally delivered within 5–7 business days.
What happens if I provide the wrong measurements for a custom mattress?
Please check all dimensions carefully before ordering. Custom-sized mattresses built to customer-provided incorrect measurements are not eligible for return or exchange.
Buying a Mattress Online
Can I buy a mattress online?
Yes. Eligible Diamond Supreme Foam mattresses can be purchased through the official website.
Can I buy a mattress without visiting a store?
Yes. You can order eligible products online. However, if you are unsure about comfort or firmness, we recommend visiting an authorized dealer and trying different mattresses before purchasing.
How do I place an online order?
Select your desired product, choose the available size or variant, add it to your cart and proceed to checkout. Enter your delivery details, select an available payment method, review your order and place it.
Do I need to visit a dealer to purchase Diamond Supreme Foam products?
No. Eligible products can be purchased online. You can also visit an authorized dealer if you want to experience the product before buying.
What if the product I want is not available online?
The website carries a specific range of products. Contact customer care or visit an authorized dealer for information about products that are not currently listed online.
Online Orders & Payments
What payment methods are available?
Available payment options can vary by order and product. The website will show the available payment methods during checkout.
Can I pay by Cash on Delivery?
Cash on Delivery is available for eligible orders. Certain large furniture orders may exceed courier COD limits and may therefore require a partial deposit or full advance payment.
Can I pay by card?
Major credit and debit cards are accepted for applicable online purchases.
Can I pay through bank transfer?
Bank transfer is an available payment method for applicable orders.
How do I know if my order has been received?
After placing your order, check the order confirmation information provided through the website. If you need assistance, contact customer care with your order details.
How can I check my order status?
Contact Diamond Supreme Foam customer care with your order details for assistance with your order status.
Can I change my order after placing it?
Order changes depend on the status of your order. Contact customer care as soon as possible if you need to request a change.
Can I cancel my order?
Cancellation depends on the status of your order. Contact customer care as soon as possible if you need to request cancellation.
What if I entered the wrong delivery address?
Contact customer care immediately with your order details so the team can check whether the delivery information can still be updated.
Delivery & Shipping
What are the delivery charges?
Diamond Supreme Foam offers free standard delivery across Pakistan on mattresses, pillows, and accessories. Free standard furniture delivery is also available to serviceable locations, including major cities and urban centres.
Does Diamond Supreme Foam deliver across Pakistan?
Yes. Diamond Supreme Foam offers free standard delivery across Pakistan on mattresses, pillows and accessories. Free standard furniture delivery is also available to serviceable locations, including major cities and urban centres.
How long does mattress delivery take?
Mattresses, pillows and accessories are generally delivered within 3–5 business days. Delivery can take longer during major sales, public holidays, severe weather, road conditions or other unforeseen circumstances.
How long does a custom-size mattress take to deliver?
Custom-sized mattresses are generally delivered within 5–7 business days.
How long does furniture delivery take?
Furniture orders are generally delivered within 20–25 business days from order confirmation.
Is same-day delivery available?
Yes! Diamond Supreme Foam offers same-day delivery for eligible products and locations, or you can choose to schedule your delivery for a specific date that works best for you.
Does delivery take longer during sales?
Orders placed during major sales or promotional periods may require an additional 2–3 business days for processing.
What if delivery is delayed?
Delivery timelines can be affected by location, severe weather, public holidays, road conditions or other unforeseen circumstances. Contact customer care if your order has exceeded the expected delivery timeframe.
Damaged, Defective or Incorrect Orders
What should I do when my order arrives?
Inspect the product and its outer packaging as soon as it arrives. If you notice visible damage, an incorrect product or a possible defect, take clear photographs or videos and contact the customer care team.
What should I do if my mattress arrives damaged?
Take clear photographs or videos of the mattress and outer packaging, keep the original packaging and contact Diamond Supreme Foam through WhatsApp within 24 hours of delivery.
What if I receive the wrong mattress size or product?
Contact customer care within the applicable reporting period with your order number and clear photographs or videos. A verified dispatch error may qualify for an exchange.
What information is needed for a damage or incorrect-product claim?
Provide your order number and clear photographs or videos showing the product, affected area, outer packaging and delivery label. Keep the original packaging until the claim has been reviewed.
How quickly will my claim be reviewed?
A complete claim is generally reviewed within 24 - 48 hours, although additional information or a physical inspection may sometimes be required.
Should I keep the original packaging?
Yes. Keep the original protective packaging until your claim has been reviewed and Diamond Supreme Foam provides further instructions.
Should I sign the delivery receipt if I notice damage?
If possible, record visible external damage on the delivery receipt or courier slip before signing and take photographs or videos of the package and product.
Returns, Exchanges & Refunds
Does Diamond Supreme Foam offer a mattress trial period?
No. Diamond Supreme Foam currently does not offer a trial period for mattresses, pillows or bedding accessories.
Can I return a mattress because I do not like its comfort?
No. Products cannot be returned or exchanged simply because of personal comfort preference or a change of mind. We recommend carefully reviewing product information and trying a mattress at an authorized dealer before purchasing.
Can I return a mattress if I selected the wrong size?
An incorrect size selected by the customer is not eligible for return or exchange simply because of incorrect product selection. Please check your measurements carefully before ordering.
Can I exchange a mattress?
Replacement or exchange may be available for verified transit damage, product defects attributable to Diamond Supreme Foam or dispatch errors, subject to the applicable policy.
Can I return a pillow?
Pillows and sleep accessories are eligible for replacement or exchange only when they remain unopened, unused and in their original sealed packaging, subject to verification.
Can I return an accessory?
Sleep accessories are subject to hygiene-related conditions. Eligible replacement or exchange requires the product to remain unopened, unused and in its original sealed packaging.
Can I get a refund?
Refunds are considered only in exceptional circumstances where an approved replacement or exchange is not feasible. Each request is reviewed individually and requires approval.
How do I request a replacement, exchange or refund?
Send your order number and a brief description of the issue through WhatsApp at 0311 1111 666, along with clear photographs or videos of the product, affected area, packaging and delivery label. Keep the product and original packaging until you receive further instructions.
Should I send the product back myself?
No. Do not independently return or dispatch a product unless Diamond Supreme Foam customer care instructs you to do so.
Mattress Care & Maintenance
How do I clean stains on my mattress?
Spot clean any stains gently using a mild soap solution and a damp cloth. Avoid soaking the foam or using harsh chemical cleaners. Always check your mattress care label for specific instructions.
How should I care for my Supreme Foam mattress?
Follow the care instructions provided with your mattress. Important care instructions are included on the mattress label and warranty card.
How do I prevent uneven wear?
Use the mattress according to the manufacturer's care instructions and ensure it is placed on a suitable supportive base. Follow any product-specific rotation instructions.
Why does my mattress feel different from my old mattress?
Every mattress has its own materials, construction, comfort level and support characteristics. A new mattress can therefore feel different from the mattress you previously used.
When should I replace my mattress?
There is no fixed replacement period for every mattress. Consider factors such as visible wear and tear, changes in comfort or support, your sleeping experience and the condition of the mattress. Here, at Diamond Supreme Foam we also suggest considering whether you are sleeping better or worse, waking up stiff or sore, and whether the mattress has visible wear.
Can mattress care affect its lifespan?
Yes. Following the product's care instructions and using the mattress correctly can help maintain its condition and usable life.
18. Warranty
Do Diamond Supreme Foam mattresses come with a warranty?
Yes, Supreme Foam mattresses come with a 12-year brand warranty covering eligible manufacturing defects, structural failures, and abnormal sagging.
Do all Diamond Supreme Foam products have the same warranty period?
No. Warranty periods and terms can vary depending on the product or product range.
How can I find my product's warranty period?
Check the warranty card supplied with your product. It contains the applicable warranty period, terms and care instructions.
What does Diamond Supreme Foam warranty cover?
Warranty coverage depends on the specific product and the applicable Warranty Policy. Mattresses are covered against eligible defects in materials and workmanship during the stated warranty period.
What is not covered under warranty?
Warranty exclusions depend on the product and applicable warranty terms. Misuse, mishandling, alteration and failure to follow applicable care requirements may affect warranty eligibility.
How can I claim my mattress warranty?
Complete the Diamond Supreme Foam Warranty Claim & Complaint Form and provide the required purchase details, warranty card or invoice and supporting product photographs.
Can I claim warranty without my warranty card?
Your warranty card contains important information about your warranty. Keep it safely after purchase. If you no longer have it, contact customer care to discuss the available options.
Do pillows and accessories have a warranty?
Pillows and bedding accessories do not carry a warranty under the current policy due to health, usage and hygiene considerations.
19. Stores & Dealers
How can I find my nearest store?
Use the Diamond Supreme Foam Store Locator or contact customer care for assistance.
Can a dealer help me choose a mattress?
Yes. Authorized dealers can help you explore available mattress options and experience different products.
Are prices the same online and at dealers?
Prices and promotional offers can vary depending on the product, promotion and sales channel. Check the current website price or contact the dealer for current information.
20. Customer Support
How can I contact Diamond Supreme Foam?
You can contact us through:
Phone: 042 111 111 666
WhatsApp: 0311 1111 666
Email: customer.care@diamondfoam.com
Can customer care help me choose a mattress?
Yes. Our customer care team can provide general product information and help you understand the available options.
Can I contact customer care about an existing order?
Yes. Keep your order details available when contacting customer care so our team can assist you more efficiently.
Can I contact customer care about a warranty claim?
Yes. Customer care can guide you through the warranty claim process and required information.
21. Still Have Questions?
If you cannot find the answer you are looking for, our customer care team is here to help.
Phone: 042 111 111 666
WhatsApp: 0311 1111 666
Email: customer.care@diamondfoam.com
You can also visit an authorized Diamond Supreme Foam dealer to explore mattresses and other products in person.
