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Diamond Supreme Foam: Warranty Claim Policy

We stand behind the quality and craftsmanship of our products. This warranty policy outlines the coverage, procedures, and limitations for claiming a warranty on your Diamond Supreme Foam mattress.

Warranty Period: The warranty period for your Diamond Supreme Foam mattress varies depending on the specific product you purchased. Please refer to your warranty card or receipt for the exact duration of your coverage.

Warranty Coverage: This warranty covers defects in materials and workmanship, such as manufacturing defects or structural issues with the mattress core.

How to File a Warranty Claim: To initiate a warranty claim, please fill the Warranty Claim form below or contact our customer support team at 042-111-111-666 for assistance.

Be sure to have your proof of purchase (receipt and warranty card) readily available. You will be required to submit pictures and videos as evidence on the link below:

Warranty Claim Form

Once the Warranty Claim request has been initiated, our Claims department verifies all the provided information and process the claim. In case of an acceptance, our team will issue a replacement voucher or share one of the reasons for claim denial from the list below:

  • Liquid Damage
  • Uneven Bed Base
  • Polythene/Zipper Cover Not Removed
  • Exposure to Iron or Direct Sunlight
  • Incomplete Warranty Card
  • Bent Border Wire
  • Normal Mattress Rotation (within recommended guidelines)
  • D-Shaped Mattress Sides (if not a specific feature of your model)
  • Improperly Measured Base
  • No Visible Dump (sagging) in the Mattress

If your warranty claim is approved, Diamond Supreme Foam will, at its discretion, replace your mattress with a comparable model. In some cases, a depreciation charge may apply depending on the remaining warranty period.

Transportation Costs: Diamond Supreme Foam will not cover any transportation cost of a replacement mattress to your address.

Limitation of Liability: This warranty is the sole and exclusive remedy for any defect in your Diamond Supreme Foam mattress. Diamond Supreme Foam shall not be liable for any incidental, consequential, or special damages arising from the purchase or use of the mattress.

Changes to the Warranty Policy: Diamond Supreme Foam reserves the right to modify this warranty policy at any time. We recommend keeping your warranty card and receipt for future reference.

Don't hesitate to contact our customer service team for any questions regarding the warranty policy or to initiate a claim. We're here to help!

 

Tips to Maximize Your Comfort and Warranty Coverage:

To ensure you get the most out of your Diamond Supreme Foam mattress and maximize its lifespan, we recommend following these simple care guidelines:

Do's:

  • Regularly rotate your mattress head-to-foot every 3-6 months.
  • Use a mattress protector to shield your mattress from spills and allergens.
  • Air out your mattress regularly by removing bedding for a few hours. This allows moisture to escape and prevents the growth of mold and mildew.
  • Clean your mattress with mild detergents, focusing on spot cleaning.
  • Use a supportive bed frame specifically designed for your mattress type.
  • Make sure your mattress should fit your bed frame perfectly. This means no gaps or overhangs, ensuring a stable and level sleeping surface.

Don'ts:

  • Avoid jumping or allowing others to jump on your mattress. This can put excessive stress on the mattress core and lead to premature breakdown.
  • Don't let pets scratch or chew on your mattress. Their claws can tear the fabric and potentially damage the mattress core.
  • Harsh chemicals can break down the mattress fibers and potentially cause discoloration. Stick to gentle cleaning solutions and spot cleaning for minor spills or stains.

 

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